We aim to process and ship all orders within 2-3 business days. Delivery times vary depending on your location:

• Within: 5-7 business days.
• International Shipping: 10-15 business days.

Please note that shipping times may be affected by holidays or unforeseen events.

Yes, we offer international shipping to many countries. Shipping rates and delivery times will vary based on the destination. Additional customs fees may apply, which are the responsibility of the buyer.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or through the carrier’s tracking portal.

Shipping charges depend on the size, weight, and destination of your order. During checkout, you will see the applicable shipping cost before completing your purchase.

If you need to update your shipping address, please contact us within 24 hours of placing your order. Once the order is processed, we may not be able to make changes.

We offer returns on eligible items within 14 days of delivery. Items must be unused, in their original packaging, and in resalable condition. For more details, please refer to our Refund Policy.

To initiate a return, contact our customer support team at contactussteelofy@gmail.com with your order details. We will guide you through the return process and provide the return address.

For returns due to defective or incorrect items, we will cover the return shipping costs. For returns due to a change of mind, the customer is responsible for the return shipping costs.

Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.

• Custom or personalized orders
• Sale or clearance items
• Gift cards

If your item arrives damaged, please contact us within 7 days of delivery with photos of the damaged product and packaging. We will arrange for a replacement or refund based on your preference.